FAQ

What is your return policy?

Collin O'Malley- New York Fashion CO. will accept, for return or exchange, items that are undamaged, unworn, unaltered and in new condition ready for resale by the customer. For a full refund or exchange, mail out your return within 15 days of receiving the item. After 15 days if the item is not returned, Collin O'Malley- New York Fashion CO will gladly exchange the item within 30 days of receiving the item for a equal value product. Items must be returned with ALL tags and original packing undamaged. 

If the product/packaging gets damaged or lost from shipping, we will gladly replace your item for you for no cost. All items are tracked by the company from shipment to delivery and will receive updates on the returns or shipments and will recive between 5-10 days from shipping the item. 

We care about each of our items and will insure that each product shipped is inspected before shipment to the customer for quality. 


How to make a return:
1. Contact us in customer service chat icon in the bottom corner of the page and we will get back to you as soon as possible!

*by placing an order through our website you agree to the terms and conditions in the privacy policy*

How long will it take to get my order?

We always try to ship the order as soon as possible or as close to the order date as possible. Once the order has shipped we will send you and email confirmation. Shipping times may vary base on location, weight of the product and if the shipping Currier ships on the weekend.  

We always try to track our inventory here at Collin O'Malley- NYFC but sometimes things need to get made to order. In the case that we need to make the product to order, we will contact you via email and see if you would like a refund for the purchase. Orders that are made to order take about 2-4 weeks to make and ship out to the customer. 

Do you ship internationally?

Here at Collin O'Malley- NYFC, We do ship internationally. Shipping rates will differ based on the weight and size of the product and where the shipment will be going will all also affect the cost of shipment. The base fare for international shipping is $36.45 for standard shipping. please contact for more information in the chat box below or email us at omalleycustomerservice@gmail.com

What are the payment options?

  • Credit/ Debit

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